1. Employment Profile: What exactly does a Customer Service Representative do? |
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 What field is your job in?
Financial Services (Payroll)
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What is your job title?
Customer Service Representative
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
the largest Payroll providing company in the US
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How long have you been employed in this position?
12 years
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How many hours do you work a week on average?
40
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Please provide a BRIEF description of your duties and responsibilities. (job description)
Fielding phoen calls from clients concerning their payroll software, dealing with updat and changes to their accounts, helping them maintain and up-to-date recode of their payroll functions.
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What was your gross income last year? Please include any bonuses or incentives received.
32,000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
36000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
125k, 401k, LTC, FSA, etc.
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Do you feel you are under/well/over compensated at your current position?
under
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
I work with my team to help solve all matter of client issues, as well as deal with other departments and the client themself. I enjoy working with people, however I do not enjoy working with people who refuse to grow within themselves to help themself or others.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
Cube style floor....I do not like being separated into little areas ot "cliques"
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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1 Income
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6 Work Environment - co-workers
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5 Work Environment - supervisors
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2 Benefits
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3 Hours
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7 Level of responsibility
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8 The actual "work" you do at your job
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4 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Learn the ins ans outs of all payroll functions
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
Social skills - to speak with freaked out clients / Organizational Skills - to be able to juggle the workload / Technical skills - please know how to use a computer and not be afraid of it.
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Do you feel that you need a certain level of education or training to be successful in your job?
No
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What advice would you give to someone who was about to start work in your position/ line of work?
TO pay attention to EVERYONE that you come in contact with and to be sponge for all information
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