1. Employment Profile: What exactly does a helpdesk specialist do? |
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 What field is your job in?
information technology
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What is your job title?
helpdesk specialist
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
I work for a Fortune 500 personal lines insurance company.
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How long have you been employed in this position?
8 years
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How many hours do you work a week on average?
45
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Please provide a BRIEF description of your duties and responsibilities. (job description)
I provide technical hardware and softwares support to company employees. I also provide upper level support to our frontline technicians.
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What was your gross income last year? Please include any bonuses or incentives received.
$70,000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
75000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
401k, medical, dental, vision, life insurance, personal insurance benefit, childcare reimbursement
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Do you feel you are under/well/over compensated at your current position?
well compensated
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
I work with others all day long, offering suggestions and advise or resolving technical issues. I love it.
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Do you work collaboratively with supervisors/managers?
No
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
Office - cubicles with low walls. I dislike the noise at times but I like that everyone is easily accessible.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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1 Income
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6 Work Environment - co-workers
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5 Work Environment - supervisors
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3 Benefits
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4 Hours
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7 Level of responsibility
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2 The actual "work" you do at your job
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8 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
At the minimum they would need to have an associates degree in an information technology field with at least a 3.25 GPA.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
The need to be detail oriented with strong technical skills. People/customer service skills are also a must as we deal with people all day long.
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Do you feel that you need a certain level of education or training to be successful in your job?
Yes
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What advice would you give to someone who was about to start work in your position/ line of work?
Don't be afraid to try different ways to resolve the issue. Be innovative yet feel comfortable to ask questions when the answer is eluding you. Smile, radiate confidence and be friendly.
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