1. Employment Profile: What exactly does a HR assistant, Customer Service Rep do? |
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 What field is your job in?
HR/ Customer Service
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What is your job title?
HR assistant, Customer Service Rep
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
I work for a major toy store chain, I was originally hired in to do the seasonal HR position, hiring the christmas staff. I stayed on afterwards as a customer service employee.
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How long have you been employed in this position?
3. 1/2 years
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How many hours do you work a week on average?
34-40
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Please provide a BRIEF description of your duties and responsibilities. (job description)
providing customer service to customers and during christmas hiring christmas help and completing all their paperwork, etc.
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What was your gross income last year? Please include any bonuses or incentives received.
25,000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
27000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
medical
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Do you feel you are under/well/over compensated at your current position?
under
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
Yes, I am at the customer service desk. I am dealing with customer complaints and doing returns, exchanges, and answering phones. It's fine, don't mind it so much except at christmas!!
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
retail store, it's not so bad until the very late nights at christmas.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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2 Income
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1 Work Environment - co-workers
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6 Work Environment - supervisors
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3 Benefits
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4 Hours
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5 Level of responsibility
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7 The actual "work" you do at your job
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8 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Go to the website and fill out online application. that's how they handle all their applications now which is alot easier than when I started.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
Organizational skills definately to keep all paperwork organized. Social skills to work at service desk.
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Do you feel that you need a certain level of education or training to be successful in your job?
No, I don't have any "higher education" and I do a great job.
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What advice would you give to someone who was about to start work in your position/ line of work?
Trust your instincts on hiring.
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