1. Employment Profile: What exactly does a Customer Service Crewmember do? |
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 What field is your job in?
Travel
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What is your job title?
Customer Service Crewmember
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
I work for a low-cost airline. The company has 10000+ employees.
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How long have you been employed in this position?
7 years
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How many hours do you work a week on average?
40
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Please provide a BRIEF description of your duties and responsibilities. (job description)
I engage in every aspect of customer service including checkin, boarding, and baggage.
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What was your gross income last year? Please include any bonuses or incentives received.
26000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
27000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
Health, Dental, Vision, 401k, and travel benefits
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Do you feel you are under/well/over compensated at your current position?
average
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
Yes. I like working with others even though it is not always the easiest accomplishment with so many different personalities.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
I work in an airport terminal. I like that it is open however I do not like that things are so spread out.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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4 Income
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6 Work Environment - co-workers
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7 Work Environment - supervisors
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1 Benefits
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2 Hours
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5 Level of responsibility
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3 The actual "work" you do at your job
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8 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Just by being themself and having the correct skills needed.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
They definately need good interpersonal skills, good computer skills, be able to multitask and great customer service.
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Do you feel that you need a certain level of education or training to be successful in your job?
Yes
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What advice would you give to someone who was about to start work in your position/ line of work?
Be prepared! Anything can happen at any job but everything happens at the airport.
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