1. Employment Profile: What exactly does a Senior Manager do? |
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 What field is your job in?
Catalog sales
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What is your job title?
Senior Manager
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
Catalog sales operation aimed at the "boomers" (aka seniors).
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How long have you been employed in this position?
4 years
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How many hours do you work a week on average?
50+
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Please provide a BRIEF description of your duties and responsibilities. (job description)
Responsible for all call center reps and their numbers, attendance, etc. (all managerial duties), policies, procedures, you name it in terms of sr. mgr. in call center.
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What was your gross income last year? Please include any bonuses or incentives received.
$99,000
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
110000
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
401K, health, typical
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Do you feel you are under/well/over compensated at your current position?
As compensated as I have been at other jobs of similar level
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
I work with others as a regular part of my job and love it. The interaction is something I (usually) value.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
Work in an office environment. I hate the cubes (cubicles), but recognize their value. I have an office (door, windows and all), but the "floor" is sort of depressing.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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1 Income
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2 Work Environment - co-workers
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7 Work Environment - supervisors
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6 Benefits
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5 Hours
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3 Level of responsibility
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4 The actual "work" you do at your job
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8 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Work one's way up the proverbial totem pole. Start with a TSR or CSR (representative) position and show how you can make a difference, earn more responsibility.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
You absolutely need social skills, as it's very important to motivate and work with all types of people. You need computer skills (esp. Excel) to track your employees/their progress, and organization (for ACD - average call dollars -- etc. are key).
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Do you feel that you need a certain level of education or training to be successful in your job?
Not sure college makes a difference, but training is very important.
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What advice would you give to someone who was about to start work in your position/ line of work?
Pay attention, watch what your supervisor is doing. Read a lot.
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