1. Employment Profile: What exactly does a Head of reception do? |
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 What field is your job in?
Veterinary
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What is your job title?
Head of reception
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Please provide a brief description of the firm or organization that you currently work for
(size and general description of what type of organization it is)
I work for a small veterinary hospital in Tarpon Springs, FL. We currently have one vet whom is also the owner, but we hope to have a second vet join our team within the next couple of months. We have a staff of 9 people in total. We do extensive veterinary care for cats and dogs, grooming, and boarding.
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How long have you been employed in this position?
8 months
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How many hours do you work a week on average?
25-30
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Please provide a BRIEF description of your duties and responsibilities. (job description)
I make sure the reception area is operating smoothly and the two receptionist are properly completing their task. I answer phone, file, take care of the clients needs, and make sure the office is taken care of. The doctor will give me projects to complete to keep the hospital competive with other animal hospitals in the area.
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What was your gross income last year? Please include any bonuses or incentives received.
2750.00
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What is your expected gross income for this year? Please include any bonuses or incentives you expect to receive.
13325
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Please
list any benefits you have (Please include number of weeks vacation,
sick leave and type of health insurance, retirement plan 401k)
Discounts on care and products for my pets
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Do you feel you are under/well/over compensated at your current position?
Under
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2. Work environment! |
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Does
your job entail you working with others on a daily basis? Is this
something you like/dislike about your job? Explain
I am required to work with others on a daily basis, both my co-workers and clients. I enjoying working with people for the most part. I have no problem working with my co-workers, we get along great. We atlk to each other and work out our problems. It feels like a family at work. We have our poblems and tense moments but we forgive and move on. I also enjoy most of our clients, but some are not so pleasant. I'm not sure if it is the field I work in or just society as a whole, but many consumers will "hold their breath" until they get their way. I do not enjoy working with these type of people.
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Do you work collaboratively with supervisors/managers?
Yes
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Do you work collaboratively with your co-workers?
Yes
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Describe
your work location (e.g., office, home, theatre, in the field) and what
you like/dislike about working in it
I work in a vet office reception area most of the time. I enjoy my work location because I get to see and learn alot about animal health with leaving the comfort of an office. I do not like the area's size though. It is to small for two receptionist.
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Please rank in order of importance from 1-8 (1- most important 8- least important) Assign each number once.
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5 Income
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3 Work Environment - co-workers
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4 Work Environment - supervisors
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7 Benefits
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1 Hours
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8 Level of responsibility
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2 The actual "work" you do at your job
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6 Job Title
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3. How should someone new to the workforce get a J-O-B like yours? |
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If someone wanted to go about getting a job similar to yours, what would you recommend for him or her to do?
Understand how to work with people, animals, and emotions. Keep an open-mind because the way one person feels about an animal might be totally different with what the next person feels. For example, one person might feel their pet is their "baby", but another person might think of their pets as something you basicly feed and water. Also, pateince is very important! Your average animal owner know very little about proper care and preventions for a pet. And you have to be patient in your repeating of information and trying to make the owner understand that we are not trying to sell you things because we want to make a buck, but we are trying to sell them things are for the best interest of their pet.
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What
skills do you think a person should have if they want to pursue a
position like yours? Please be specific and explain why (e.g., social
skills, organization skills, technical skills)
To be a head receptionist in an animal hospital, first and formost you must be a people person and then secondly an animal person. You will deal more with the person then the animal and if the person does not trust you then you will never get to deal and love their animal. One must also be organized and a big multi-tasker! One must also be good under stress and deal with a stressful situation and a stressed owner.
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Do you feel that you need a certain level of education or training to be successful in your job?
A background in animal health is a big plus, but not necessary.
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What advice would you give to someone who was about to start work in your position/ line of work?
Understand as much as you can about the basics of animal health care because as a receptionist you will be the first to lead the client about the best for their pet. Also you have to be friendly and ready to work everyday. You want to convey to the client that you love your job. Also, be confident in your answers and actions in order to gain trust.
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